Your privacy matters to us. This Privacy Policy explains what personal data panalo99 collects, how we use it, and the rights you have as a player in the Philippines. We are committed to handling your information responsibly and in line with applicable Philippine data protection laws. If you have any questions after reading this page, our FAQ is a helpful starting point.
Last updated: June 2025 · Applies to all registered players in the Philippines
A clear breakdown of the personal data panalo99 gathers and the purpose behind each category.
When you create an account on panalo99, we collect your full name, date of birth, mobile number, email address, and a username of your choice. This information is required to verify that you are at least 21 years old and legally permitted to participate in online gaming under Philippine law. We also use your contact details to send you account-related notifications, such as deposit confirmations, withdrawal updates, and security alerts. Your date of birth is retained as a permanent record to support ongoing age verification obligations. Without this data, we are unable to open or maintain a player account for you.
To process deposits and withdrawals in Philippine pesos (PHP), we collect payment-related information such as your GCash number, Maya account details, or bank account information depending on the channel you select. We do not store full card numbers or complete banking credentials on our servers — payment processing is handled through secure, encrypted third-party payment gateways that comply with applicable financial regulations in the Philippines. Transaction records including amounts, timestamps, and payment method references are retained for a minimum of five years to meet our regulatory and anti-money laundering obligations. If a withdrawal requires identity verification, we may request a government-issued ID such as a Philippine passport, SSS card, or driver's licence. All payment data is treated as strictly confidential and is never shared with unauthorised parties.
We record details of your gaming sessions on panalo99, including the games you play, bet amounts, session durations, win and loss records, and any responsible gaming limits you have set. This data helps us monitor for signs of problem gambling and allows us to enforce the responsible gaming tools available on our platform. Gaming activity records are also used to investigate disputes, verify bonus eligibility, and ensure the integrity of our games. Aggregated and anonymised gaming data may be used internally to improve our platform and game selection. Individual gaming records are never sold or disclosed to third parties outside of our legal obligations.
When you access panalo99 through a browser or mobile device, we automatically collect certain technical information including your IP address, device type, operating system, browser version, and session timestamps. This data is used to detect suspicious login activity, prevent unauthorised account access, and optimise the platform experience for your specific device. We may also use cookies and similar technologies to remember your preferences and maintain your session while you are logged in — you can manage cookie preferences through your browser settings. Technical logs are retained for a limited period and are used primarily for security and platform performance purposes. We do not use this data to build advertising profiles or share it with marketing networks.
Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have specific rights over your personal data held by panalo99.
You have the right to request a copy of the personal data we hold about you at any time. We will respond to verified access requests within a reasonable timeframe and provide the information in a clear, readable format. To submit a data access request, please contact our support team using the email address registered to your account.
If any personal data we hold about you is inaccurate or out of date, you have the right to request that we correct it. You can update certain details — such as your contact number or email address — directly through your account settings. For changes to identity-verified fields such as your full name or date of birth, please contact our support team and provide supporting documentation.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis applies. Please note that certain data — particularly transaction records and identity verification documents — must be retained for a minimum period under Philippine financial regulations and cannot be deleted on request during that retention window.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. If you no longer wish to receive promotional communications from panalo99, you can opt out by updating your notification preferences in your account settings or by contacting our support team. Opting out of marketing communications will not affect the processing of data necessary to operate your account or fulfil our legal obligations.
panalo99 does not sell your personal data to third parties under any circumstances. We may share limited data with trusted service providers who assist us in operating the platform — including payment processors, identity verification services, and IT infrastructure providers — but only to the extent necessary for them to perform their services and under strict confidentiality agreements. We may also disclose personal data to Philippine regulatory authorities, law enforcement agencies, or courts where we are legally required to do so. Any third-party service providers we engage are required to handle your data in accordance with applicable Philippine data protection law. We do not share your data with advertisers, data brokers, or social media platforms.
We implement industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using TLS (Transport Layer Security) protocols. Access to personal data within our organisation is restricted to authorised personnel on a need-to-know basis, and all staff with access to player data are subject to confidentiality obligations. We conduct regular security reviews and vulnerability assessments to maintain the integrity of our systems. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant Philippine authorities in accordance with our legal obligations under the Data Privacy Act of 2012.
If you have any concerns about how panalo99 handles your personal information, or if you would like to exercise any of your data rights, our support team is available around the clock. You can also visit our FAQ page for quick answers to common privacy and account questions.